Choose one of five realistic hospitality challenges. Open WhatsApp with a ready-to-send question and explore the potential of an intelligent concierge.
Each challenge explores a different capability. Open WhatsApp with the message prepared, or copy and customise it.
See how the concierge gathers the right details for an indicative booking enquiry.
We are two adults and two children aged 6 and 9. We want to stay for five nights at Casa Volcán. Which rooms would you recommend?
Explore relevant recommendations for activities and wellness.
I’d love to surprise my partner at Lake Atitlán. What romantic experiences and wellness treatments could you recommend?
Test whether the concierge can locate hotel-specific details and menu information.
Do you have vegetarian options at the restaurant? Can you recommend a dish and share the menu document?
Start in English, then follow up in Spanish.
Hi! Can you recommend activities around Lake Atitlán for a first-time visitor? Please answer in English.
Explore empathy, safe boundaries and when a human needs to step in.
There is a lot of noise near my room and I can’t sleep. How can you help? Don’t claim you’ve notified reception unless that actually happened.
After the booking challenge, send this second question in the same chat:
Thanks. Now we want to stay one extra night. How would that change the indicative room quote?
Try booking enquiries, experiences, knowledge, languages or guest care.
The message is prefilled. Review it and tap Send yourself.
Ask follow-ups. Automated replies depend on the channel’s readiness.
We design guest journeys tailored to each property’s approved information, services and operations.