WAVEBNB / MANAGED AI FOR HOTELS

Your AI guest support team. Available around the clock.

Answer common questions, guide travellers towards booking, suggest relevant upgrades and recognise when a person needs to step in. All without adding another tool for your front desk to manage on its own.

  • Less time answering the same questions every day.
  • More opportunities to help guests before and during their stay.
  • Human oversight when a situation calls for judgement.
Request a demo for my hotel
Try the Live AI Hotel Demo

Designed for independent hotels, boutique properties, resorts and hotel groups. The scope is tailored to each property’s systems and operations.

Hotel AI Assistant
Example conversation · Simulation
Direct bookings
GuestHello, we’d like to check availability for this weekend. There are two of us, and we’re celebrating our anniversary. 😊
AI AssistantHow lovely! 💚 I can help you choose a special stay for two and take the next steps towards booking directly.
GuestWe’d like a cosy room with breakfast included.
AI AssistantPerfect! Have a look at this option for your getaway.
Illustrative photograph of a room and breakfastA GETAWAY FOR TWO
Room and breakfast

A place to switch off and enjoy some time together.

View the room and book
GuestWe love it! We’ve completed the booking and payment.
AI AssistantWonderful! 🎉 Your booking is confirmed. We look forward to welcoming you for a special stay!
GuestCould you send us a Google Maps link to help us find our way around the area?
AI AssistantOf course! 📍 Here’s a map of the Lake Atitlán area to help you plan your arrival.🗺️ View Lake Atitlán on Google Maps ↗
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Illustrative conversations and images. Actual links, bookings, payments, opening times, menus and services depend on each hotel’s verified information and integrations.

Your hotel provides the hospitality. WaveBNB designs, configures and optimises AI-assisted guest service.

A FAMILIAR CHALLENGE

Guests message when they need help. Not when the front desk has a quiet moment.

The aim is to support your staff by reducing interruptions from routine questions and identifying service opportunities that might otherwise be missed.

01 / AFTER HOURS

Enquiries left waiting

When a guest asks a question at night or during a busy period, a delayed reply adds friction.

02 / FRONT DESK

Repeated questions

Opening times, parking, transfers, policies and services take up time every day.

03 / REVENUE

Missed upgrade opportunities

Transfers, experiences and room upgrades can be left out of the conversation.

04 / GUEST EXPERIENCE

Issues noticed too late

A complaint needs timely human attention and an understanding of the situation.

ONE SOLUTION. THREE FUNCTIONS.

AI handles the repetitive work. Your team keeps control of important decisions.

AI Guest Journey is a managed WaveBNB service built around your hotel’s approved information, processes and human-handover rules.

01 / BEFORE BOOKING

Reservations & Sales

Help answer questions before booking and guide travellers towards the appropriate reservation process.

  • Questions about rooms and services
  • Approved information
  • Handover to the booking process or your team

02 / BEFORE AND DURING THE STAY

Concierge & Upsell

Assist with common questions and present additional services relevant to the guest’s stay.

  • Useful guest information
  • Relevant upgrades and extras
  • Support with exceptions

03 / WHEN IT MATTERS

Reputation & Recovery

Recognise agreed sensitive situations and help bring them to your staff’s attention earlier.

  • Signs of dissatisfaction
  • Human-escalation criteria
  • Review and improvement

The best way to understand it is to see a conversation.

Explore the demo journey, then we can discuss which use cases would make sense for your hotel.

Try the Live AI Hotel Demo

THE WAVEBNB DIFFERENCE

We manage the AI around your hotel, from configuration to ongoing review.

The value comes from accurate information, a system that fits the hotel and staff who know when to step in.

GENERIC TOOL

Software without a defined operating process

The hotel must decide which information to provide, what the AI can answer, how to escalate issues and how to assess performance.

MANAGED SERVICE

AI designed around your hotel

WaveBNB manages the knowledge base, tone, boundaries, use cases, configuration, quality checks and ongoing optimisation within the agreed scope.

A MORE USEFUL GUEST EXPERIENCE

From the first question through to the stay.

Support guests at the moments that create the most work or opportunity, while keeping decisions that require professional judgement with your team.

01 / BEFORE BOOKING

Answer questions before booking

Answer common questions about location, facilities, policies and approved alternatives.

02 / BEFORE ARRIVAL

Help guests prepare for arrival

Provide opening times, directions and available services in line with the hotel’s policies.

03 / DURING THE STAY

Support guests and identify issues

Help with common questions and pass requests or complaints that need attention to your team.

CONTROL AND CONFIDENCE

Keep the human touch as you automate.

We design automation around approved information, explicit rules and criteria for involving your team. Integration capabilities are checked during the initial assessment.

01

Approved information

The AI uses policies, services and answers approved by your property.

02

Clear boundaries

We define which questions it can resolve and which situations it must not confirm.

03

Human handover

Sensitive issues and exceptions follow a process agreed with the hotel.

04

Ongoing measurement

We review conversations, response quality and opportunities for improvement.

MEASUREMENT THAT MATTERS

Measure time freed up and the quality of guest service.

Before implementation, we agree a baseline and a primary measure. For AI Guest Journey, this is the rate of suitable conversations resolved through automation without staff intervention.

PRIMARY KPI

Automation rate

The percentage of suitable conversations resolved without human intervention.

SUPPORTING METRICS

Time to first response

Track the time taken to respond to the guest for the first time.

OPERATIONAL IMPACT

Time, escalations and additional sales

Where data is available, we measure time freed up, the quality of escalations and opportunities for additional revenue.

Explore how this AI could work in your hotel

Request a demonstration tailored to your property. We’ll review common enquiries, front-desk processes and the areas that could be automated with human oversight.

WaveBNB Hospitality Growth Audit Request

Requesting a demonstration does not commit you to an engagement. We check the hotel’s technical and operational requirements before implementation.

HOW WE WORK

From demonstration to a controlled implementation.

STEP 01

Assess the fit

Tell us about your message volume, channels, use cases and existing technology.

STEP 02

Define the rules

We define the knowledge, scope, feasible integrations and points for human intervention.

STEP 03

Measure and refine

If we proceed, we establish a baseline and review the quality of the system in operation.

FREQUENTLY ASKED QUESTIONS

Questions to answer before introducing AI at the front desk.

Does this replace the front-desk team?

No. It is designed to help with repetitive conversations and pass situations requiring judgement, authorisation or personal attention to your staff.

Is it simply a chatbot?

No. The service includes defining the knowledge, tone, boundaries, escalation rules, potential integrations and a review process. The chat interface is one part of that service.

Can it confirm bookings directly in my PMS?

That depends on your PMS, booking engine, available permissions and agreed scope. Technical feasibility is checked before any integration is included.

Can it handle WhatsApp messages and different languages?

Available channels and languages depend on the integrations, messaging provider and approved configuration. We review these during the demonstration and initial assessment.

What happens if the AI cannot answer or a guest complains?

The AI must stay within the authorised information. We configure when it should ask for clarification, explain that it cannot confirm a detail or pass the case to your team.

How long does implementation take, and what does it cost?

It depends on the hotel’s complexity, the quality of its information, the channels, the integrations and the project scope. Following the assessment, we can propose an implementation plan and a tailored quote.

How do you measure whether it helps the business?

We agree a baseline and a primary measure, usually automation rate. Supporting measures can include response times, escalation quality, time freed up and attributable additional sales where measurement is possible.

A DEMO SAYS MORE THAN A FEATURE LIST

Your team deserves less repetitive work. Your guests deserve better answers.

Explore which enquiries AI could handle at your property, with clear boundaries and human oversight.

Request a demonstration
Explore AI Guest Journey